Contact Center Representative (Bilingual)

  • Community Choice Financial Family of Brands
  • Carrollton, TX
  • Full-time
  • time-alarm-solid 01-12-2024

Job Description

The Community Choice Financial Family of Brands is seeking a full-time Bilingual Contact Center Representative to join our team in Carrollton, TX. As a Contact Center Representative, you will have the opportunity to interact with customers via telephone and LiveChat to drive sales, build relationships, and provide an exceptional sales experience. We are looking for someone with a passion for customer service, sales experience, and excellent communication skills to succeed in this role.


  • Interact with and develop customer relationships via telephone and LiveChat functionality to drive sales and build new business sources.
  • Sell loan/pawn/personal loan products to interested consumers.
  • Follow up with prospective consumers via telephone on sales leads generated by various online entities.
  • Maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours.
  • Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.


  • High School Diploma, GED, or equivalent education
  • 0-3 years’ experience in a customer service environment
  • Sales experience and a passion for customer service
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced and results-driven environment
  • Ability to handle multiple competing tasks with ease and enthusiasm
  • Outgoing personality, sales-driven mindset with an emphasis on customer service
  • Ability to work corporate hours of operation, including limited Saturday hours
  • Proficiency in Microsoft Office Suite, to include Word, Excel, and Outlook


  • Comprehensive new hire training program
  • Access to a robust learning management system
  • Professional Development and Mentor Programs plus Ongoing Training Resources
  • Multiple coverage levels for Medical, Dental, & Vision
  • Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
  • Traditional 401(k) and Roth 401(k) with Company match
  • Options for Flexible Spending Accounts and Health Savings Accounts
  • Basic and AD&D Life Insurance
  • Optional pet insurance
  • Voluntary benefits, including short-term and long-term disability insurance
  • Paid Time Off
  • Performance-based career advancement