Digital Order Representative - Full-Time

  • Great Lakes Dental Technologies
  • Tonawanda, NY
  • time-alarm-solid 02-07-2024

Job Description

Join Great Lakes Dental Technologies as a Digital Order Representative in a full-time position. In this role, you will be responsible for managing digital orders for appliance fabrication, ensuring seamless operations through our online portal and various cloud platforms.


  • Monitor and process incoming digital orders efficiently.
  • Create and manage digital user accounts, providing necessary support.
  • Offer suggestions for portal and web enhancements.
  • Provide training and assistance to staff on digital order processes.
  • Deliver excellent telephone support to customers for order-related inquiries.


  • High school diploma (GED) plus additional training or equivalent experience.
  • Prior experience in data entry desired.
  • Proficient in basic math, advanced computer skills, Word, and Excel.
  • Strong problem-solving and communication skills.
  • Organizational, multitasking, and detail-oriented capabilities.
  • Ability to follow oral and written instructions accurately.


  • 401(k) and Employee Stock Ownership Plan.
  • Comprehensive dental, vision, and health insurance coverage.
  • Health savings account, life insurance, and paid time off.
  • Referral program, tuition reimbursement, and college scholarships.
  • Yearly bonus and annual wage increase.