Group Fitness Team Lead

  • VASA Fitness
  • Cedar City, UT
  • time-alarm-solid 02-02-2024

Group Fitness Team Lead

Company: VASA Fitness

Job Description

The Group Fitness Team Lead is responsible for creating an "UPLIFT" VASA experience by offering an inclusive, accessible, and on-trend fitness experience, maximizing Group Fitness usage. You will be responsible for ensuring Group Fitness KPI's are achieved from growing active fitness memberships/class counts as well as growing Group Fitness usage. The GFTL will build and maintain class schedules that are competitive, on-trend, and convenient for members while adhering to the VASA scheduling standards. The GFTL will ensure members and guests receive an exceptional experience through high energy classes that motivate, UPLIFT, and create a community.

Deliverables

  • Recruiting and Staffing: Recruits talent to ensure schedules are staffed with the right instructors and coaches for the right times to drive club traffic and member engagement.
  • Achieving Results, Maximizing Group Fitness Usage: Works with the GM to analyze the business and performance of the Group Fitness spaces. The GFTL drives performance that results in all financial targets and KPI's being achieved, or ideally, exceeded. The GFTL drives Group Fitness attendance through the management of class counts, coaching instructors on how to drive attendance, working with the other team leads to provide product education to ensure that members are being directed to the appropriate classes, and attending classes for the purpose of evaluation and guidance.
  • Deliver A World-Class Member Experience: The GFTL ensures all equipment and technology is reported for repair as quickly as possible; the Group Fitness rooms are clean and safe, and all playbooks, VASA initiatives, marketing events, and programming are executed flawlessly. Through continuous training, mentoring, cross-departmental communication, and follow-up with instructors and other team leads, the GFTL ensures that programming is being delivered that matches the standards of all playbooks and SOPs. They are aware of challenges and work quickly to resolve them.
  • Trains, Coaches and Supports Ongoing Instructor Development: Leads by example, demonstrates enthusiasm for VASA's core values. Builds trust and strong relationships with all team members. Conducts instructor evaluations by physically attending and participating in classes. Delivers feedback and coaching that inspires commitment and continued development. Strives to keep and develop a bench of talented Group Fitness Instructors. Facilitates practice sessions that allow instructors and coaches to continue to refine and expand their skill sets and receive in-the-moment feedback.
  • Delivers Care and Creates Connection: Ensure members and guests receive an exceptional experience through high-energy classes that motivate, UPLIFT, and create community. Works with GM to ensure member and guest concerns regarding these programs are being addressed. Approachable, professional, engaging, and provides excellent customer service by promptly responding to member needs and concerns. GFTLs are the Champions of enthusiasm and passion for the Group Fitness products. Establishes a culture within the team that adheres to our core values and drives accountability.