Member Experience Lead

  • VASA Fitness
  • Taylorsville, UT
  • time-alarm-solid 01-29-2024

Member Experience Lead

Location: [Location not provided]

Job Type: [Job type not provided]

Job Description

The Member Experience Lead (MEL) at VASA Fitness is responsible for fostering a positive and energetic environment and leading a high-performing team within the club. This role involves ensuring the delivery of a world-class experience for members and guests, driving the club towards results, and promoting a non-intimidating and inclusive culture.


  • Ensure the maintenance of the uplifting culture within the club
  • Create an exceptional brand experience for guests and members
  • Recruit, hire, and train Member Experience Specialists team members
  • Lead by example and ensure the club's values are embraced in all interactions
  • Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop
  • Maintain the club's equipment, facilities, and staff to provide a clean and friendly environment

Management Responsibilities

  • Support the General Manager by forecasting staffing needs
  • Understand changing work dynamics by having frequent conversations with team members
  • Schedule and conduct interviews to ensure the right candidates are hired
  • Facilitate training for new team members and create a welcoming environment for interview candidates and new hires
  • Evaluate team member interactions, provide coaching, delegate tasks, and support GM in creating sales plans

Leadership and Coaching

  • Motivate the team to understand and develop passion for the brand and its approach
  • Provide ideas and solutions to advance the business
  • Delegate tasks and responsibilities to ensure club goals are achieved
  • Build trust and strong relationships with all team members
  • Provide coaching to inspire commitment and positive change
  • Give input and feedback in succession planning conversations with the GM


Competitive salary at $19.00 per hour plus commission and bonus opportunities. Additional benefits include healthcare, 401k options, and complimentary gym memberships. Join VASA Fitness and become a part of our passionate, fun, and united team!

We are proud to be a 'Great Place to Work' certified company, fostering a supportive and inclusive community where lives are changed.