Member Experience Specialist

  • VASA Fitness
  • Centennial, CO
  • time-alarm-solid 2024-01-30T00:00:00Z

Member Experience Specialist

Company: VASA Fitness

Job Type: Hourly

Compensation: Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. A place where lives are changed because of authentic connections made within our supportive community.

Purpose

The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.

Deliverables

Operational Responsibilities:

  • Demonstrates a genuine, kind attitude when interacting with Guests and Members.
  • Greet guests and members with a smile, eye contact, and courteous tone.
  • Be able to anticipate guest and member needs and respond accordingly.
  • Provide club tours following the Guest to Member Journey, sell memberships, and help members upgrade.
  • Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborating with the team to implement ideas.

Upholds VASA Operational Standards:

  • Execute daily responsibilities to VASA's high standards, including following guest and member check-in processes and procedures, completing daily cleaning, restocking merchandise, and processing sales.

Benefits

  • Healthcare benefits for employees who work 20+ hours per week.
  • Two complimentary gym memberships.
  • 401k options.

Come join VASA Fitness and work with a passionate, fun, and united team!

We are proud to be a 'Great Place to Work' certified company!