Member Experience Specialist

  • VASA Fitness
  • Aurora, CO
  • time-alarm-solid 02-01-2024

Job Description

VASA Fitness is seeking a Member Experience Specialist to join our team. As a Member Experience Specialist, you'll be responsible for creating an outstanding experience for our members and guests at every visit. This role involves greeting members warmly, developing personal connections, ensuring timely resolution of issues, maintaining equipment, and ensuring the cleanliness of the club. You'll also be responsible for creating a positive first impression of VASA Fitness, selling memberships, driving upgrades, and guiding guests and members around the gym.


  • Demonstrate a genuine, kind attitude when interacting with guests and members.
  • Greet guests and members with a smile, eye contact, and courteous tone.
  • Anticipate guest and member needs and provide clear direction, accurate information, and support through tools and technology.
  • Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
  • Provide club tours, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
  • Continuously seek to improve the guest and member experience by sharing member feedback with leadership and collaborating with the team to implement ideas.
  • Execute daily responsibilities to VASA's high standards by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.


  • Competitive hourly wage of $15,plus $2 - $4 commission eligibility for memberships and personal training sales
  • Healthcare benefits for employees working 20+ hours per week
  • Two complimentary gym memberships for employees
  • 401k options