Member Experience Specialist

  • VASA Fitness
  • Glendale Heights, IL
  • time-alarm-solid 02-13-2024

Member Experience Specialist

Location: [Add location here]

Job Type: Hourly

Job Description

The Member Experience Specialist (MES) at VASA Fitness is responsible for creating a fun and meaningful experience for members and guests at every visit. This includes greeting members in a friendly manner, creating personal connections, reporting problems, organizing equipment, and maintaining cleanliness at the club. The MES team also sells memberships, drives upgrades, and tours guests and members around the gym.


  • Demonstrate a genuine, kind attitude when interacting with guests and members.
  • Greet members with a smile, eye contact, and courteous tone.
  • Anticipate member needs and respond by providing clear direction, accurate information, and support through technology.
  • Be familiar with membership plans, pricing, amenities, add-on options, and class formats.
  • Provide club tours, sell memberships, help members upgrade, book personal training consultations, and sign members up for personal training.
  • Consistently find ways to improve the member experience by sharing feedback with leadership and implementing ideas.
  • Execute daily responsibilities to VASA's high standards, including following guest and member check-in processes and procedures, completing daily cleaning, restocking merchandise, and processing REVIVE sales.


  • Base rate of $14.00 per hour, plus commission eligibility for memberships and personal training sales.
  • Healthcare benefits for employees who work 20+ hours per week.
  • Two complimentary gym memberships for employees.
  • 401k options.
  • Paid time off, health, dental, vision benefits, and paid parental leave for 30+ hours per week employees.
  • Flexible vacation plan and paid holidays for 40 hours per week employees.