Member Experience Specialist

  • VASA Fitness
  • Colfax County, NE
  • time-alarm-solid 01-31-2024

Job Description

VASA Fitness is looking for a dedicated Member Experience Specialist (MES) to join our team. As an MES, you will play a vital role in delivering a fun and meaningful experience to our members and guests during each visit. Your responsibilities will include greeting members warmly, fostering personal connections, ensuring timely problem reporting, maintaining equipment, and upholding a sparkling clean club environment. Additionally, you will be responsible for creating a positive first impression, selling memberships, driving upgrades, and conducting gym tours for guests and members.

Benefits

  • Base rate of $15.00 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales.
  • Competitive benefits package including healthcare benefits, two complimentary gym memberships, and 401k options.
  • At VASA Fitness, you will work with a passionate, fun, and united team, and be part of a 'Great Place to Work' certified company.

Responsibilities

  • Demonstrates a genuine, kind attitude when interacting with Guests and Members.
  • Be able to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
  • Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborating with the team to implement ideas.