Member Experience Specialist

  • VASA Fitness
  • Westminster, CO
  • time-alarm-solid 02-01-2024

Member Experience Specialist

Company: VASA Fitness

Job Type: Full-Time

Job Description

At VASA Fitness, we are seeking a Member Experience Specialist (MES) to join our team. The MES is responsible for creating a positive and enjoyable experience for our members and guests, promoting memberships and additional services, and ensuring the club meets operational standards at all times. We offer a competitive compensation package, including a base rate of $15.00 per hour plus commission eligibility for memberships and personal training sales.


  • Demonstrate a genuine, kind attitude when interacting with guests and members.
  • Greet guests and members warmly and provide clear direction, accurate information, and support.
  • Promote membership plans, pricing, amenities, add-on options, and class formats.
  • Lead club tours, sell memberships, help members upgrade, and sign members up for personal training.
  • Provide member feedback to leadership and collaborate with the team to improve the member experience.
  • Execute daily responsibilities to maintain high operational standards.
  • Complete daily cleaning, restock merchandise, and process sales.


  • Competitive compensation, including commission eligibility.
  • Healthcare benefits for employees working 20+ hours per week and 401k options.
  • Two complimentary gym memberships and paid time off for full-time employees.
  • Flexible vacation plan and paid holidays for 40 hours per week employees.