Member Experience Specialist

  • VASA Fitness
  • Joliet, IL
  • time-alarm-solid 2024-02-02T00:00:00Z

Member Experience Specialist

Position Title: Member Experience Specialist (MES)

Job Type: Hourly

Compensation: Base rate of $14.00 per hour, plus $2- 4 per hour commission eligibility for memberships and personal training sales!

Join Our Team

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. Our culture is centered on unity, passion, love, integrity, fun, and trust. We offer a competitive benefits package including healthcare benefits for employees who work 20+ hours per week, two complimentary gym memberships, 401k options, and more. Come join VASA Fitness and work with a passionate, fun, and united team!

Purpose

The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting members in a friendly manner, creating personal connections, ensuring problems are reported promptly, organizing equipment, and maintaining cleanliness. The MES team is also responsible for creating a great first impression, selling memberships, driving upgrades, and touring guests and members around the gym.

Deliverables

Operational Responsibilities: Commitment to Delivering a Fun and Meaningful Guest and Member Experience

  • Demonstrates a genuine, kind attitude when interacting with guests and members.
  • Be familiar with membership plans, pricing, amenities, and class formats.
  • Consistently find ways to improve the guest and member experience by sharing feedback with leadership.

Upholds VASA Operational Standards: Execute daily responsibilities to VASA's high standards, follow member check-in processes, complete daily cleaning and restocking tasks, and process sales.